mio88 is committed to protecting your personal data and respecting your privacy at every stage of your membership. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and what rights you hold as a member of our platform.
These six principles summarise how mio88 approaches personal data. They are not a substitute for the full policy text below — please read the complete document for the definitive terms.
Every data transmission between your device and mio88 servers is protected by industry-standard 256-bit SSL encryption. Your credentials, payment details, and personal information are never sent in plain text.
mio88 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. We do not sell your data to third parties for advertising purposes.
You have the right to access, correct, export, and request deletion of your personal data at any time by contacting our support team. Requests are handled within 30 calendar days of receipt.
Personal data is shared only with vetted service providers (payment processors, KYC verification partners, fraud detection services) who are contractually bound to handle your data in accordance with this policy.
mio88 uses cookies strictly for session management, security, and platform performance. We do not deploy third-party advertising or behavioural tracking cookies. You can manage cookie preferences in your browser settings.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, mio88 will notify affected members promptly — within 72 hours of us becoming aware of the incident — and provide clear guidance on recommended steps.
mio88 operates the online sports betting, live casino, slots, and togel (Indonesia's traditional numbers lottery) platform accessible at https://mio88.bio and its associated interfaces. We are committed to protecting the privacy and personal data of every member who entrusts us with their information.
This Privacy Policy applies to all personal data processed in connection with your use of the mio88 Platform, including data collected during account registration, identity verification (KYC), deposits and withdrawals, gameplay activity, customer support interactions, and any communications between you and mio88.
The Platform primarily serves users located in Indonesia. Accordingly, references to local payment systems (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), currency (IDR / Rp), and identification documents (KTP — Kartu Tanda Penduduk, the Indonesian national identity card) are incorporated where relevant throughout this policy.
This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of a conflict between this Privacy Policy and those documents on a data-specific matter, this Privacy Policy prevails.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including but not limited to name, national identity number, date of birth, email address, phone number, financial account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | mio88, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third-party service provider that processes personal data on behalf of mio88, acting solely on documented instructions from mio88. |
| "Member" / "You" | Any individual who has registered or is in the process of registering an account on the mio88 Platform. |
| "KYC" | Know Your Customer — the identity and age verification process conducted to confirm that a Member is who they claim to be and meets the minimum age requirement of 21 years. |
| "Sensitive Data" | A special category of personal data warranting heightened protection, including but not limited to biometric data, financial account credentials, national identity numbers, and data revealing racial or ethnic origin. |
| "Cookies" | Small text files placed on your device by the Platform or by authorised third-party services to enable core functionality, security, and performance analytics. |
3.1 Registration Data. When you create a mio88 account, we collect your full legal name, date of birth, email address, mobile phone number, and preferred username. This data is required to establish your account and is collected directly from you at the point of registration.
3.2 Identity Verification (KYC) Data. Prior to processing your first withdrawal, we collect copies of government-issued identification documents. For Indonesian members, this typically includes your KTP (national identity card) and may additionally include your passport or SIM (driver's licence), together with a recent proof of residential address such as a utility bill or bank statement from BCA, BRI, BNI, Mandiri, or another recognised Indonesian financial institution.
3.3 Financial Data. We collect the details necessary to process deposits and withdrawals, including bank account numbers associated with BCA, BRI, BNI, Mandiri, CIMB Niaga, and other Indonesian banks, as well as e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja. We do not store full debit or credit card numbers on our own servers; card transactions are handled by a PCI-DSS-compliant payment processor.
3.4 Transaction Data. We maintain a complete record of all deposits, withdrawals, bets placed (including sportsbook markets such as BRI Liga 1 football and mix parlay accumulators, casino game rounds, slot spins, and togel draw entries), winnings, bonuses credited, and adjustments to your account balance.
3.5 Technical & Usage Data. When you access the Platform, we automatically collect your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages viewed, time spent on each page, clickstream data, and session duration. This data is used for security, fraud prevention, and platform performance optimisation.
3.6 Communications Data. If you contact mio88 customer support via live chat or email, we retain transcripts and records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
3.7 Responsible Gaming Data. Where you use responsible gaming tools — such as deposit limits, loss limits, cooling-off periods, or self-exclusion — we record the settings you apply and the dates on which they were activated or modified. This data is used to enforce your chosen restrictions and to identify members who may be at risk of gambling-related harm.
mio88 uses the personal data we collect for the following purposes:
mio88 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your consent or establishing a separate lawful basis for that additional processing.
mio88 processes personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and operation | Performance of a contract (your membership agreement with mio88) |
| KYC identity and age verification | Legal obligation; legitimate interests (preventing underage gambling) |
| Deposit and withdrawal processing | Performance of a contract |
| Fraud detection and AML compliance | Legal obligation; legitimate interests |
| Responsible gaming monitoring | Legal obligation; legitimate interests (protecting vulnerable members) |
| Customer support communications | Performance of a contract; legitimate interests |
| Platform analytics and improvement | Legitimate interests (improving services) |
| Marketing and promotional communications | Consent; or legitimate interests where permitted by law |
6.1 Service Providers. mio88 shares personal data with carefully selected third-party service providers who act as data processors on our behalf. These providers are permitted to use your data only for the specific purpose for which it was shared and are contractually bound by data processing agreements that impose obligations equivalent to those in this policy. Categories of service providers include:
6.2 Game Providers. Where you play games powered by third-party studios — including Pragmatic Play, Evolution Gaming, Habanero, PG Soft, NetEnt, Microgaming, and Spribe — limited gameplay data (such as bet amounts and game outcomes) may be shared with those studios for RNG certification, RTP auditing, and dispute resolution purposes. These studios do not receive your identity documents or financial account details.
6.3 Legal and Regulatory Disclosure. mio88 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, by a valid court order, or by the terms of our licensing conditions. Where legally permissible, mio88 will notify you before making such a disclosure.
6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of mio88's assets, your personal data may be transferred to the acquiring entity. You will be notified of such a transfer and any material change to the applicable privacy terms before the transfer takes effect.
6.5 No Sale of Personal Data. mio88 does not sell, rent, lease, or otherwise commercially exploit your personal data to third parties for marketing or advertising purposes. Your data is yours.
mio88 operates internationally, and your personal data may be transferred to and processed in countries other than Indonesia. Where such transfers occur, mio88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or higher than the protections afforded under this policy.
Safeguards used for international transfers include: standard contractual clauses approved by relevant data protection authorities; adequacy decisions where the receiving country has been recognised as providing an adequate level of protection; and binding corporate rules for intra-group transfers.
If you would like further information about the safeguards applicable to a specific international transfer, please contact us using the details in Section 16.
mio88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation (AML / KYC record-keeping) |
| KYC identity documents | Duration of account + 5 years after closure | Legal obligation |
| Transaction records (deposits, withdrawals, bets) | 7 years from transaction date | Legal obligation; financial record-keeping |
| Customer support communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Technical / usage logs (IP, device) | 12 months from collection | Legitimate interests (security, fraud prevention) |
| Marketing preferences and consent records | Duration of consent + 3 years | Legal obligation (proof of consent) |
| Responsible gaming records (limits, self-exclusions) | Duration of account + 5 years after closure | Legal obligation; player protection |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised and aggregated data may be retained indefinitely for statistical and business analytics purposes.
9.1 What We Use. mio88 uses cookies and similar tracking technologies (including local storage and session storage) on the Platform. These are small files or data objects stored on your device that enable the Platform to function correctly and securely.
9.2 Categories of Cookies.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for login session management, CSRF protection, account security, and basic platform navigation. | No — required for the Platform to function |
| Performance & Analytics | Used to measure page load times, identify errors, and analyse which features are most used. Data is aggregated and anonymised. | Yes — via browser settings |
| Functional | Remembers your preferences such as language settings, display options, and recently viewed game categories. | Yes — disabling may reduce usability |
| Fraud Prevention | Used to identify unusual login patterns, flag suspicious device changes, and support our AML monitoring systems. | No — required for account security |
9.3 No Advertising Cookies. mio88 does not deploy third-party advertising cookies, retargeting pixels, or behavioural profiling trackers. We do not share cookie-derived data with ad networks.
9.4 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary or fraud prevention cookies may impair your ability to log in or use certain features of the Platform. Instructions for managing cookies in popular browsers are available on the browser developers' support pages.
mio88 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:
As a member of the mio88 Platform, you hold a range of rights in respect of your personal data. mio88 is committed to facilitating the exercise of these rights promptly and without undue complexity.
Request a copy of the personal data mio88 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your mio88 account.
Request deletion of your personal data where it is no longer necessary, consent has been withdrawn, or processing is unlawful — subject to legal retention obligations.
Request that mio88 restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
Receive your personal data in a structured, commonly used, machine-readable format, and have it transmitted to another data controller where technically feasible.
Object to processing based on legitimate interests or for direct marketing purposes. Objections to direct marketing will always be honoured immediately.
How to Exercise Your Rights. To exercise any of the rights listed above, contact the mio88 Data Privacy team at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request". Include your registered username and a description of the right you wish to exercise. mio88 will respond within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.
The mio88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process prior to processing any withdrawal, and mio88 reserves the right to request proof of age at any stage of the membership.
If mio88 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to close that account, reverse transactions where possible, and securely delete the associated personal data, except where retention is required by law.
If you have reason to believe that a person under the age of 21 has registered a mio88 account, please contact us immediately at [email protected]. For guidance on how to protect young people from accessing online gambling platforms, please visit our Responsible Gaming page.
13.1 Consent-Based Marketing. mio88 sends promotional emails, SMS notifications, and in-platform messages to members who have opted in to receive marketing communications. You may opt in during the registration process or at any time through your account communication preferences.
13.2 Types of Marketing Communications. Marketing communications from mio88 may include: welcome bonus offers, reload bonus announcements, cashback promotions, free bet credits, seasonal campaigns tied to Indonesian cultural events (Idul Fitri, Ramadhan, Indonesian Independence Day on 17 August, Imlek, Nyepi), sports event promotions (Champions League, BRI Liga 1, Piala AFF, FIFA World Cup), and new game or feature launches.
13.3 Opting Out. You may withdraw your consent to receive marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) updating your communication preferences in your account settings; or (c) contacting mio88 customer support via live chat. Opt-out requests are processed within 5 business days. Withdrawing marketing consent does not affect your ability to use the Platform or receive transactional communications (such as deposit confirmations and withdrawal notifications).
13.4 No Third-Party Marketing. mio88 does not share your contact details with third parties for the purpose of marketing their products or services to you.
mio88's responsible gaming programme relies on the responsible processing of certain personal and gameplay data. Specifically, we use transaction data, session duration records, and betting pattern analytics to identify members who may be exhibiting signs of gambling-related harm.
Where our monitoring systems flag an account as potentially at risk, a trained responsible gaming specialist may review the account and, where appropriate, reach out to the member with information about available support tools — including deposit limits, cooling-off periods, and self-exclusion. This outreach is conducted in the legitimate interests of member welfare and does not require your separate consent.
Responsible gaming records — including any self-exclusion you have requested — are retained for the period specified in Section 8 and are shared with third-party responsible gaming registers or support organisations only where required by our licensing obligations or by your explicit request.
For full information on the responsible gaming tools available on mio88, including how to set deposit limits and request self-exclusion, please visit our Responsible Gaming page. 21+ only. Gamble responsibly.
mio88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business practices, or the services we offer. When we make material changes, we will:
Your continued use of the mio88 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised terms, you must cease using the Platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how mio88 protects your data. Archived versions of prior Privacy Policy documents are available upon request by contacting us at the address in Section 16.
16.1 Data Privacy Enquiries. For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mio88, please contact our Data Privacy team:
16.2 General Customer Support. For account-related questions unrelated to data privacy — including deposit and withdrawal assistance, bonus queries, and technical support — please contact mio88 customer support via the live chat function available on the Platform. Our Indonesian-speaking support agents are available 24 hours a day, 7 days a week, covering WIB (Western Indonesia Time, UTC+7), WITA (Central Indonesia Time, UTC+8), and WIT (Eastern Indonesia Time, UTC+9).
16.3 Complaints. If you are not satisfied with mio88's response to a data privacy enquiry or data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. mio88 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.
Understanding your rights is the first step. Here is a quick-reference summary of the six core rights you hold as a mio88 member and how to act on them.
Request a full copy of the personal data mio88 holds about you at any time. We will provide it in a clear, readable format within 30 days of your request.
Spotted an error in your profile? Contact us and we will correct it promptly. Keeping your data accurate helps ensure smooth withdrawals and secure account access.
Request erasure of your personal data when it is no longer needed — subject to our legal retention obligations for KYC records and transaction history as outlined in Section 8.
Receive your data in a machine-readable format (JSON or CSV) so you can transfer it to another platform if you choose. Submit your portability request to our support team.
Object to any processing of your data based on legitimate interests. Objections to direct marketing are always honoured immediately, with no questions asked.
Email [email protected] with the subject "Data Rights Request" and your registered username. We respond within 30 calendar days.
Now that you are fully informed about how mio88 handles your data, explore the full platform — from BRI Liga 1 sportsbook markets and live casino tables to hundreds of slots and togel draws. All balances in IDR. All secured by 256-bit SSL. 21+ only.
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